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Software Authorization Support

If you are experiencing difficulty activating or authorizing the software included with your product, please contact us! Our support team will be happy help get you up and running as quickly as possible.


Contact us by Phone: 401-658-5760

Hours Of Operation:

  • We are available to help you 8:30am - 6:30pm EST Monday through Friday (except holidays).

Before you call:

  • Please gather anything you might need to answer the questions listed below. We will need much of this information in order to assist you.

Contact us by email:

  • For general technical support, or for help with questions which are not related to software authorization, click here.
  • Please fill out the information below as completely as possible, then click Submit.
  • Note, fields labeled in red are required.
Your contact information:
  First name *
  Last name *
  Email address *
  Daytime phone number *

Home address:
  Address *
  Address (continued)
  City *
  State *
  Postal Code *
  Country *

Product information:
  Product *
  Serial number * Your product's hardware serial number can be found on a barcoded a sticker on the rear or bottom of the item. It will begin with (21).

Warranty Information:
  Purchase month *
  Purchase year *
  Place of purchase *
  Dealer or Store name *

Additional Information:
  If you have a question, or additional information to provide, include it here.